Job Position - National Logistics & Customer Service Manager Function - Supply Chain Report to - Head – Planning & Logistics Supervise - Primary Logistics Manager, Warehouse Operations Manager, Customer service manager Location - Head Office – Gurgaon Purpose To lead the end-to-end logistics and customer service operations, driving service excellence for Traditional Trade, Contemporary Trade, E commerce and Quick Commerce platforms. The role focuses on high-velocity fulfillment, cost-to-serve optimization, and inventory accuracy across a national multi-DC network Logistics Operations Lead End to End Logistics Operations including Freight-In, Freight-Out & Warehousing operations Logistics Cost as % of sales revenue Logistics Cost budget Planning & control Annual Logistics Budget & Deviation Report Network optimization and evolution Annual review of logistics network for optimization3-Year & 5-year logistics network planning in line with business realties & growth Vendor Management Contract renewals / new vendor onboarding before contract expiry of current vendors Negotiate and manage contracts with national transporters and 3 PL partners to ensure seamless operations including scalability during peak seasons Process standardization & compliance Regulatory compliance and QMS adherence at DCs Ensure modern regulatory compliant infrastructure and proper inventory upkeep at DCs, implement QMSInventory accuracy at depots Inventory accuracy, No SLOB creation due to dispatch non-compliance of FIFOImprove processes to ensure adherence to FIFO in line with shelf-life requirements of different channels/accounts, Strengthen put-away and pick operations at depot Data-Driven Decision Making Development of real-time KPI dashboard(s)Use SAP/ERP/WMS tools to monitor real-time dashboards for inventory aging, freight costs, and customer fill rates Order-to-Cash Error free order processing for alternate channels Streamline central order processing for high volumes of POs across alternate cha

📌 National Logistics (Gurugram)
🏢 BRILLON CONSUMER PRODUCTS
📍 Gurugram