Job Title - Chat Support Executive

nLocation - Hyderabad

nWorking Hours - Night Shifts

nWorking Days - 5 Days

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- We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms
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- This role requires strong written communication skills, attention to detail, and the ability to resolve customer queries efficiently
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- Handle inbound customer interactions via chat with professionalism and empathy
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- Understand customer issues and provide accurate, timely resolutions
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- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS)
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- Document chat interactions clearly and accurately in internal systems
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- Solid written communication skills in English
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- Ability to manage multiple chat conversations simultaneously
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- Prior experience in chat-based customer support
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- Exposure to healthcare, insurance, or managed care processes
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- Familiarity with CRM tools or chat platforms
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- Excellent written communication and typing accuracy
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nExperience Required

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- 0–2 years of customer service experience (chat support preferred)
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- Freshers can also apply on this role.
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📌 Chat Support Executive (Hyderabad)
🏢 Artech
📍 Hyderabad