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Title: Moves and Changes (MAC) Coordinator

Business unit: Work Dynamics

Reporting to: MAC Manager

Key stakeholders: Client (Morgan Stanley)

Direct reports: Reporting Manager

Role Summary & Key Responsibilities The MAC Coordinator is responsible for planning, coordinating, and delivering workplace moves, adds and changes, including restacks and minor refurbishment activities. The role manages each request from initial requirement gathering and cost estimation through execution, system closure, and post-move support. Working closely with business-unit administrators, Corporate Services, Property, IT, vendors, and regional teams, the coordinator ensures protected, timely, cost-effective delivery, and accurate reporting.

MAC and Move Coordinator

- Coordinate end-to-end delivery of small moves and MAC requests, including planning, approvals, mobilization, execution, handover, and closure.
- Publish confirmed move dates in the Move Planner at least three days before small moves and four weeks before large moves, subject to approved project timelines.
- Communicate move arrangements to users and business-unit administrators, including carton distribution, labelling, desk clearance, and post-move support.

Restacks and Minor Refurbishment

- Plan and supervise restacks and minor refurbishment works, including weekend execution where required.
- Arrange logistics and supporting services, including movers, security or police permissions where required, cleaning, painting, and vendor access.
- Supervise vendors during execution, follow up on outstanding items, and ensure timely technical and commercial closure.

Asset, System, and Records Management

- Coordinate asset movements under the approved Asset Control note process, working with business units and vendors.
- Create, maintain, and close each business-as-usual request in the CIIPS system, ensuring records are complete and accurate.




- Maintain Move Master Data, business-unit cost allocations, the MAC project pipeline, resource tracking, and master pre-move schedules in the shared drive.
- Process vendor invoices and verify that supporting documentation, approvals, and cost allocations are complete.

Stakeholder and Vendor Management

- Maintain effective working relationships with Corporate Services, Facility, IT, BU coordinators, vendors, and regional MAC teams.
- Obtain quotations, coordinate vendor access, and escort vendors or movers in occupied areas when required.
- Respond promptly to user enquiries and miscellaneous workplace requests, escalating risks or delays when necessary.
- Provide accurate weekly and monthly reporting to the regional MAC team and align local delivery with regional and global processes.

Performance Objectives

- Deliver approved MAC activities safely, within agreed scope, schedule, and budget.
- Maintain complete and accurate project, cost, asset, and system records, with timely weekly and monthly reporting.
- Secure required work permits, e-permits, gate passes, and applicable compliance approvals before execution.
- Close technical, commercial, and vendor actions within agreed timelines and escalate risks promptly.
- Provide clear stakeholder communication, effective post-move support, and a consistently high level of client satisfaction.
- Demonstrate teamwork, flexibility, and sound judgement, including during weekend execution when required.

Key Skills

- End-to-end move, restack, and minor works coordination
- Working knowledge of electrical, HVAC, and mechanical services
- Vendor coordination, quotation evaluation, and invoice processing
- Budget preparation, cost tracking, and schedule management
- Asset control, data management, and management reporting
- Strong stakeholder management, communication, and problem-solving skills
- Proficiency in MS Office and relevant workplace or project-management systems

Employee Specification

- Bachelor's degree or diploma in Electrical Engineering, Mechanical Engineering,



Facilities Management, or a related discipline.
- Minimum three years of relevant experience in workplace moves, restacks, minor projects, or facilities coordination.
- Experience coordinating vendors, budgets, permits, asset movements, and project documentation.
- Fluent written and spoken English, with strong computer literacy.
- Proactive, adaptable, and able to learn new systems and processes quickly.

Location: On-site - Mumbai, MH

Scheduled Weekly Hours: 48

If this resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Locations: On-site

📌 Business Support, Moves (India)
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📍 India