Job Responsibilities: Advanced Troubleshooting: Diagnose and resolve severe technical incidents escalated from Tier 1 and Tier 2 teams. Root Cause Analysis: Investigate recurring or high-impact system failures to prevent future outages. Patch and Fix Deployment: Write, test, and deploy code patches, hotfixes, or specialized system updates. Documentation: Write transparent standard operating procedures (SOPs), knowledge base articles, and technical guides for the broader IT team. Vendor Collaboration: Work directly with external software and hardware vendors on deep architectural or code-level bugs. Requirements: Working Hours: Availability to work standard shifts, such as Monday through Friday from 8:00 AM to 5:00 PM CST. Experience: 3 to 5+ years of experience in advanced IT support,



systems administration, or engineering. Technical Skills: Deep knowledge of operating systems (Windows, Linux, mac OS), MS SQL Server Database, cloud infrastructure (Azure), active directory, and networking protocols. Problem-Solving: Strong ability to debug complex systems, analyze logs, and run diagnostic tests. Communication: Excellent verbal and written communication skills to explain technical fixes to engineers and non-technical staff. Education: Bachelor diploma or equivalent; a degree in Computer Science or Information Technology is preferred.

📌 Technical Support Engineer (Hyderabad)
🏢 GBIT
📍 Hyderabad