Job Description: Technical PM / Integration & Delivery Engineer Company Overview: NXTPods is a dynamic and innovative technology company specializing in Digital Engineering Services for large global clients in the USA. We pride ourselves on fostering a collaborative and forward-thinking work environment where creativity and technical excellence thrive. Position: Project Manager Location: Remote, India Experience level: 4+ years Job Type: Full Time Job Overview: We are seeking a proactive, hands-on Technical Project Manager / Lead Technical Analyst to oversee production integrations, manage client-facing delivery, and ensure system stability across 3–4 customer accounts. This is not an administrative or purely coordination role. You will operate as a hybrid Technical PM and Integration Specialist—troubleshooting production incidents directly, writing and maintaining account runbooks, communicating directly with clients, and independently driving issues to resolution during EST business hours without waiting for task assignments. Roles and Responsibility:
Troubleshoot Production Integrations: Diagnose and resolve production failures for ETL System including file-based integrations, i Paa S/ETL workflows, and enterprise platforms (D365 F&O;, SAP By Design, or EDI). Cross-Account Technical Support: Hands-on resolution of issues using customer platforms (Azure Dev Ops, Jira) Incident Communication: Provide transparent, real-time updates to client stakeholders during system outages and issue resolution. Experience with L1/L2 support Proactive Account Management: Deliver accurate weekly customer status reports, manage account runbooks, and identify delivery risks or out-of-scope requests early. Automation & Process Improvement: Apply AI tools and practical automation to eliminate repetitive support tasks and optimize workflows. Required Skills & Experience Working Hours: Must be available full-time during standard EST business hours. Technical Acumen: Direct experience troublesho