About the Company
Tata Electronics is a prominent global player in the electronics manufacturing industry, with quick-emerging capabilities in Electronics Manufacturing Services, Semiconductor Assembly and Test, Semiconductor Foundry, and Design Services. Established in 2020 as a greenfield venture of the Tata Group, the company aims to serve global customers through integrated offerings across a trusted electronics and semiconductor value chain.

Role Purpose
The Senior Manager – Service Delivery will lead end-to-end IT service management and MES operational support across a high-volume electronics manufacturing environment. The role is accountable for 24x7 service stability, manufacturing continuity, service governance, stakeholder experience and continual improvement across MES, shopfloor applications, end-user services and supporting IT operations.
The position acts as the senior point of accountability for operational performance, major incidents, problem management, service-partner governance,



support readiness for production ramp-ups and alignment of technology services with manufacturing priorities.

Mission: Deliver stable, secure and responsive ITSM and MES services that protect production uptime and provide a consistent end-user support experience.

Service Delivery Leadership
- Own end-to-end delivery of manufacturing IT services and establish clear accountability across internal teams, managed service providers, OEMs and application partners.
- Define and govern SLAs, KPIs and user-experience measures; lead daily operations, periodic service reviews and leadership reporting.
- Ensure 24x7 support readiness, shift coverage, escalation discipline and timely communication during business-critical events.
- Partner with Production, Quality, Engineering, Automation, Supply Chain, Information Security and business leadership to prioritise operational needs.

ITSM & Operational Excellence
- Govern Incident, Major Incident, Problem, Change, Release, Service Requ

📌 SERVICE DELIVERY (India)
🏢 Tata Electronics
📍 India