Job Description

L4 – Central Operations

Designation

EXEC MGR

Department

Central Operations

Level

L4

Employment Type

Full time

Location

Pune

Reporting Manager Title

ASST MGR

Language

Marathi, Hindi and English

Travel

No

Academic Qualification

Any Graduate

Work Experience

Minimum 2 years of relevant experience

Domain Knowledge (Preferable)

NBFC, Banking and BFSI

Key Responsibilities
- End End to End handling of RBI Escalations
- Coordination with customers for end to end resolution
- Coordination with departments and sharing of RCA
- Social Media escalation handling
- Monthly presentation of MIS/PPT
- Preparation and Updation of SOP’s
- Process improvement





Key Skills Required

Technical Skills:
- Customer centric attitude
- Excellent communication skills
- Coordination skills
- Team and coordination skills

Key Performance Indicators
- Resolution of customer escalations & Complaints within TAT
- RCAs and Improvement in the processes to control escalations
- Improvement in customer request resolution %

Additional Role Details

Work-Schedule

5 Days/week

Hiring Local/Pan-India Candidates

(On company policy)

Additional Comment (if any)

-

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