Job Description

Reuters, part of Thomson Reuters, is seeking a highly analytical and customer-focused Customer Success Data Analyst to join the global Customer Success organization in India. This mid-senior individual contributor role will support the Reuters Connect and Reuters News Agency portfolio, helping customers realize measurable value from Reuters editorial content, data feeds, and media services.
The Customer Success Data Analyst will transform customer usage data, engagement signals, commercial information, and product health metrics into clear and actionable insights. This role goes beyond producing reports: it is responsible for identifying the story behind the data, diagnosing adoption and engagement challenges, surfacing commercial risks and opportunities, and enabling Customer Success and Sales teams to make informed retention and growth decisions.
Reporting to the Director of Customer & Sales Enablement, the successful candidate will partner closely with Customer Success Managers, Sales, Editorial, Product, Data, Sales Enablement,



and Commercial Policy & Operations teams. The role requires robust critical thinking, advanced business intelligence and reporting skills, data-quality rigor, and the ability to communicate complex findings effectively to both internal stakeholders and clients.

Key Responsibilities
- Own and enhance customer health scoring methodologies across the Reuters portfolio, including defining metrics, developing models, and identifying early churn-risk indicators.
- Conduct in-depth analysis of individual accounts and customer segments to diagnose declining engagement, adoption gaps, underutilization, and commercial risk.
- Segment customers based on health, usage trends, engagement trajectory, commercial value, and expansion potential to support Customer Success and Sales prioritization.
- Analyze customer usage, product adoption, engagement, and commercial data to identify retention and growth opportunities.
- Develop and deli

📌 Customer Success Data Analyst (Hyderabad)
🏢 Thomson Reuters
📍 Hyderabad