About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform,



and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

Job Title: Technical Support Engineer – L1

Location: Onsite – Bangalore

Position Type: Full-Time

Position Summary

To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office. The role will provide skilled technical support to Kaseya customers through chats, phones, and tickets, while meeting or exceeding internal KPI targets and expectations. The successful candidate will bring strong problem-solving skills, technical troubleshooting expertise, and a professional, courteous, customer-first attitude.

Key Responsibilities
- Provide L1 technical support to Kaseya c

📌 Technical Support Engineer (Bengaluru)
🏢 Kaseya
📍 Bengaluru