Description
Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before.
For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together.



These values describe how our global organization works and inspire every of our more than 5,000 employees across 60 different countries.
Job Responsibilities:
Drive Up-sale and Cross Sale with existing clients to ensure continuous growth with customer.

Drive on-boarding of new customers by providing required support in Integration and adoption of services by client. Help clients to adopt best practices to make best use of Sinch product and services.

Create a culture and processes which achieve the business goals and objectives with regards to their customer service

Enhance the First Call Resolution

Identify recent tools and technologies to better serve the customer

Drive better sales through service

Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Board/Senior Stakeholder Peers

Act as the Voice of the Customer across the organization

Identifying and providing feedback through 1:1s,

📌 Customer Success Manager III (Noida)
🏢 Sinch
📍 Noida