Job Description
Experience
nMinimum 1 Year of Relevant Experience
nCompensation
nCTC: Up to ₹3,80,000 per annum
nLanguage Requirement
nMinimum B2 Level Proficiency in Arabic (Reading, Writing, Listening, and Speaking)
nKey Responsibilities
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- Audit and review Arabic language conversations, content, transcripts, and communications.n
- Evaluate quality, accuracy, and compliance with client guidelines and standards.n
- Identify grammatical, linguistic, translation, and communication errors.n
- Provide constructive feedback and recommendations to improve quality performance.n
- Prepare audit reports and maintain quality scorecards and trackers.n
- Analyze trends and identify recurring quality issues and improvement opportunities.n
- Ensure adherence to quality benchmarks, SLAs, and operational requirements.n
- Collaborate with operations, quality, and training teams to drive continuous improvement.n
- Escalate critical quality concerns and process deviations as required.n

nRequired Skills & Qualifications
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- Minimum 1 year of experience in Quality Auditing, Content Review, Translation, Localization, Customer Support, or related operations.n
- Minimum B2 level proficiency in Arabic .n
- Strong Arabic reading, writing, listening, and comprehension skills.n
- Positive command of English for reporting and documentation.n
- Excellent analytical and problem-solving skills.n
- Strong attention to detail and ability to work independently.n
- Proficiency in MS Office, particularly Excel.n

nPreferred Qualifications
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- Arabic Language Certification (B2 or above).n
- Experience in BPO/KPO or global operations environments.n
- Prior exposure to quality monitoring and reporting processes.n

nKey Competencies
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- Arabic Language Expertisen
- Quality Auditingn
- Analytical Thinkingn
- Attention to Detailn
- Communication Skillsn
- Reporting & Documentationn
- Process Compliancen
- Stakeholder Managementn

nEducational Qualif

📌 Arabic Linguist (Sahibzada Ajit Singh Nagar)
🏢 eClerx
📍 Sahibzada Ajit Singh Nagar