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Your day at NTT DATA
The Associate Collections Analyst works under the supervision a senior manager and is responsible for learning the skills associated with the management and optimization of the collections process for outstanding payments from clients.
This role involves closely monitoring accounts receivable, following up on overdue invoices, and maintaining positive relationships with clients to ensure timely and successful collections.
Key responsibilities:
- Supports with monitoring accounts receivable and proactively contacts clients/other external parties to collect outstanding payments.
- Follows up on overdue invoices through emails, phone calls, or other communication channels to secure timely payment.
- Maintains positive and skilled communication with clients/other external parties to address billing inquiries, resolve disputes, and negotiate payment arrangements.
- Supports with accurately applying received payments to appropriate client accounts and reconciles discrepancies.
- Supports with investigating and resolving billing disputes or discrepancies with clients and internal stakeholders.
- Helps with preparing regular reports on collections performance, aging of accounts receivable, and key performance indicators (KPIs) for management review.
- Assists with collections forecasting to provide insights into cash flow projections.
- Learns how to evaluate client credit risk and how to recommend appropriate credit limits or credit hold actions.
- Maintains accurate and up-to-date collections records and documentation.
- Performs any other credit analysis duties as required by the role.