Accertify enables commerce by doing one thing extraordinarily well: pinpointing fraud. The company's Predictive Yes Platform helps businesses say yes to more - more valuable customers, more revenue, and more growth - without getting burned. It's a precise, confident, data-backed yes, made possible by joining signals across the entire customer lifecycle through unmatched data volume, layered AI-powered models, and a consortium approach that protects clients from bad actors spotted anywhere in the network while unlocking business with good actors verified anywhere in the network. With more than 10 billion transactions and over $1 trillion in commerce processed in 2025 alone, Accertify delivers the intelligence and precision that fraud and payments teams need to say yes confidently and enable growth. That's the More Yes difference.
We are hiring a Support Team Lead to play a pivotal role in delivering exceptional service to high-profile clients across diverse industries. In this position, you will provide technical setup and support, troubleshoot system connectivity issues,



and configure fraud detection tools tailored to client needs. Collaborating closely with internal teams and clients, you will help identify emerging fraud trends, implement innovative solutions, and ensure seamless integration of our SaaS platforms. This role demands strong communication skills, a proactive approach to problem-solving, and a commitment to maintaining a best-in-class customer experience.
Essential Duties & Responsibilities:
- Provide technical support and set up for our clients regarding our Fraud, Chargeback, User Behavior, Account Protection, and Payment Gateway functionalities
- Troubleshoot client issues connecting to our systems. Monitor for system alerts. Contact clients when interruptions in their data feed occur
- Develop and deploy fraud transaction screening rules and methodologies
- Configure Fraud Analyst user interface to client’s specifications
- Work closely with clients t

📌 Support Team Lead (Gurugram)
🏢 Accertify
📍 Gurugram