UI/UX Designer, ServiceNow Platform
Information Technology
As a UI/UX Designer for the ServiceNow platform, you will help create intuitive, accessible, and engagingexperiences across enterprise workflows. Working with UX leadership, product owners, business stakeholders, architects, and developers, you will translate user needs and complex processes into clear
designs that improve usability, adoption, and productivity.

This is a hands-on individual contributor role. You will participate in research and discovery, create journey maps, user flows, wireframes, and prototypes, support usability testing, and collaborate with delivery teams from concept through implementation. You will apply established design standards while contributing ideas and reusable patterns that improve the overall platform experience.

What you will do
• Design user experiences for ServiceNow workspaces, Employee Center, portals, mobile experiences, Virtual Agent, and AI-assisted workflows.
• Create user flows, wireframes, responsive layouts, clickable prototypes,



and design specifications using Figma or comparable tools.
• Participate in user interviews, workflow observation, journey mapping, usability testing, and design workshops.
• Synthesize user and stakeholder feedback into transparent experience requirements and practical design recommendations.
• Apply established UX standards, design-system components, accessibility requirements, and reusable platform patterns.
• Collaborate with product owners, business analysts, architects, and developers to balance user needs with platform capabilities and delivery constraints.
• Support backlog refinement and provide design details and acceptance criteria needed for development.
• Review implemented experiences, identify gaps from approved designs, and support usability validation before and after release.
• Document design decisions and contribute new patterns, research findings, and examples to the UX practice.
• Present design concepts and recommenda

📌 UI/UX Designer (Bengaluru)
🏢 Ecolab
📍 Bengaluru