Customer Success Engineering – Cement
As a Success Engineer – Cement at UptimeAI, you will play a key role in helping cement customers improve plant reliability, equipment performance, and operational outcomes through the UptimeAI platform.
You will apply your cement industry and engineering knowledge to monitor industrial assets, evaluate AI-generated alerts, identify potential equipment issues, and help customers realize measurable operational value.
You will work closely with Customer Success Managers, Technical Consultants, and Product teams to understand customer operations, validate AI insights, and translate technical findings into actionable recommendations.
This role is well-suited for early-career engineers with a robust interest in cement manufacturing, plant operations, reliability engineering, and industrial AI, with an opportunity to grow into a customer-facing cement domain expert over time.
Key Responsibilities
- Apply cement plant knowledge to understand equipment behavior, operating conditions, and common failure modes.




- Support alert management within the UptimeAI platform by reviewing, categorizing, validating, and documenting alerts and outcomes.
- Monitor equipment and model performance and identify opportunities for model retraining and optimization.
- Analyze AI-generated insights across key cement plant equipment and processes, including kilns, mills, crushers, conveyors, fans, compressors, and other critical assets.
- Work with customer teams to validate alerts and understand whether recommended actions are practical within their operating environment.
- Quantify and track customer value, including cost avoidance, reduced downtime, improved reliability, and performance improvements.
- Contribute to customer case studies, value stories, and internal success summaries.
- Support customer meetings, technical discussions, training sessions, and operational or performance reviews.
- Identify opportunities to improve customer adoption and the us

📌 Customer Success Engineering (Bengaluru)
🏢 UptimeAI
📍 Bengaluru