Reporting To
Regional Head / Zonal Head / Unit Head
Job Function and Role Type
Sales, Supervisory
Version No
1.1
Job Purpose
Lead a team of tele-callers to achieve business objectives, including revenue generation, product penetration, and digital growth. Ensure team productivity, quality of acquisition, and customer satisfaction through effective management and monitoring.
Key Responsibilities
Business Targets and Achievement
Achieve daily, weekly, monthly, and yearly business targets.
Monitor team productivity and ensure planned outcomes.
Drive portfolio objectives and ensure quality acquisitions.
Ensure activation and retention targets are met.
Dialer Hygiene and Calling Quality
Monitor dialer hygiene, including TOS and disposition capture.
Observe calls to enhance call handling skills.
Track hourly conversions and leads generated.
Manpower Management and Resource Development
Ensure workstations are staffed and operational.
Conduct daily huddles and monitor attendance.
Train and motivate team members to improve productivity.
Organize team-building activities and recognition programs.
CRM Generation, Lead Monitoring and Conversion Management
Generate and review CRM leads for specific products.
Ensure timely lead closures and improve conversion rates.
Collaborate with fulfillment teams for lead management.
Team Review and Tracking
Maintain hourly business counts and team performance reports.
Develop and share business tracking MIS with leadership.
Conduct call barging and provide feedback to improve performance.
Customer Query and Complaint Management
Address and resolve customer queries and complaints.
Ensure quality sales and adherence to processes.
Perform spot checks to ensure compliance and call etiquette.
Education:
Graduation required; MBA preferred.
Certifications:
IRDA Certification, knowledge of competition, regulatory knowledge.
Key Competencies
Interpersonal skills, sales
📌 Team Manager-Virtual Sales (Mumbai)
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