JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a current industry, join our team as we help shape a brighter way forward.
Key Responsibilities
1. General Services & Facility Operations
- Lead day-to-day GSA and workplace operations.
- Ensure smooth delivery of housekeeping, pantry, cafeteria, reception, workplace support and other soft services.
- Conduct regular site inspections and identify operational gaps.
- Ensure all facility-related complaints and requests are resolved within agreed SLAs.
- Maintain high standards of cleanliness, hygiene, ambience and workplace experience.
2. Team Management
- Supervise and guide GSA executives,
housekeeping, pantry and other support staff.
- Prepare manpower deployment and shift rosters.
- Monitor attendance, grooming, performance and productivity.
- Conduct daily briefings and ensure teams follow SOPs and site requirements.
- Train and motivate team members to improve service quality.
3. Vendor Management
- Coordinate with service providers and contractors.
- Monitor vendor performance against agreed SLAs/KPIs.
- Track manpower, attendance, consumables and service quality.
- Escalate recurring service gaps and drive corrective actions.
- Support vendor evaluations, billing validation and performance reviews.
4. Client & Stakeholder Management
- Act as the primary GSA SPOC for employees, client representatives and internal stakeholders.
- Handle workplace-related requests, complaints and escalations professionally.
- Coordinate with Security, Engineering, EHS, Transport, IT and other sup
📌 GSA Lead (Bengaluru)
🏢 JLL
📍 Bengaluru