About Us

Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to improve how companies look at customer communication. Read our growth story here.

Location: Bangalore /Gurugram

About the Role

The L3 Integration & Customisation Engineer (ICE 3) is a senior individual contributor within Exotel's Qualified Services team, operating across the Integration & Customisation (ECC & Platform) and Chatbot & AI sub-departments. You will own end-to-end technical solution design for the most complex customer integrations — custom microservices, CRM/CTI adapters, and advanced omnichannel/IVR flows — while ensuring every deliverable is functionally accurate, scalable, and secure. Beyond your own build,



you set the technical execution baseline for the pod: mapping customer API boundaries upfront, gatekeeping quality through peer code review, and mentoring L1/L2 engineers. This role reports to the PS Manager and/or the relevant Pod Lead, and collaborates directly with Architects on platform guardrails and complex architecture decisions.

Key Responsibilities

Execution, Solution Design & Delivery Accuracy

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Write clean, high-performance code for bespoke microservices, custom CRM/CTI integrations, and complex omnichannel/IVR routing node flows for enterprise clients.

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Author robust technical solution designs for complex builds; run direct technical syncs with engineering teams to map API boundaries, authentication protocols, rate limits, and system prerequisites before coding begins.

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Own the end-to-end software engineering lifecycle on your builds: architecting/designing the system,

📌 Integration & Customisation Engineer-3 (Bengaluru)
🏢 Exotel Techcom
📍 Bengaluru