This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Payment Operations based in India.

This role offers the opportunity to lead a critical payment operations function supporting a global, always-on payments network. You will oversee day-to-day operational performance across a 24x7 environment, ensuring strong queue management, timely resolution, effective escalations, and consistently high-quality investigations. The position combines people leadership with hands-on operational ownership, giving you direct influence over processes, performance, and team capability. You will develop analysts from onboarding through independent case ownership while establishing rigorous quality-control and training programs. You will also serve as a senior escalation point for complex payment issues and coordinate with Engineering, Product, and partner-facing leadership when required.



This is an ideal opportunity for an experienced payments qualified who enjoys building scalable operations and improving how teams deliver under demanding service-level expectations.

Accountabilities:
- Own shift design, rostering, coverage planning, and operational handoffs across a 24x7 environment, including leave, holiday, and surge planning.
- Manage live operational queues, ensuring partner queries and detected payment exceptions are appropriately triaged, investigated, resolved, and closed within SLA.
- Own the operational escalation framework, personally handling the most complex cases and determining when issues should be escalated to Engineering, Product, or senior partner-facing stakeholders.
- Build and manage analyst onboarding, continuous training, certification, and competency-development programs.
- Develop analysts from initial onboarding through independent ownership of the full range of operational queries, using case performance to identify and address individual development needs.
- Establish

📌 Manager, Payment Operations (India)
🏢 Jobgether
📍 India