Description
Job Role
To generate catering and event business for the hotel through proactive sales, client relationship management and effective conversion of enquiries into confirmed business, while ensuring a seamless experience from enquiry to event completion.
Key Responsibilities
Catering & Event Sales
- Generate business for meetings, weddings, social events, corporate functions and MICE.
- Develop current catering and event accounts.
- Maintain relationships with event planners, corporates, wedding planners and local clients.
- Conduct site inspections and client presentations.
- Prepare proposals, packages and quotations.
- Negotiate commercial terms within approved guidelines.
- Follow up on enquiries and convert leads into confirmed business.
- Maintain an accurate pipeline of future business.
Event Coordination
- Understand client requirements and communicate them accurately to operational teams.
- Coordinate with Banquets, Kitchen, F&B;, Front Office and other departments.
- Ensure BEOs and event requirements are communicated clearly.
- Follow up with clients before,
during and after events.
- Support smooth execution of events.
Revenue & Commercial
- Work with the commercial team to maximise event revenue.
- Monitor competitor offerings and market trends.
- Identify opportunities for additional revenue through rooms, F&B; and event services.
- Ensure business is secured at commercially appropriate rates.
Client Relationship Management
- Build long-term relationships with clients.
- Maintain regular contact with key accounts.
- Handle feedback and complaints professionally.
- Ensure prompt follow-up and service recovery.
Reporting
- Maintain accurate CRM and sales records.
- Prepare sales and event pipeline reports.
- Track enquiries, conversion, lost business and future opportunities.
What We Need From You
Education
- Degree/Diploma in Hotel Management, Business Administration, Sales & Marketing or related field.
Experience
- 3–5 years of hotel sales ex
📌 Catering Sales Manager (India)
🏢 IHG
📍 India