Responsibilities: • Collaborate with their counterparts in the Operations organizations to solution strategies for existing Enterprise clients • Provide input on incidents and problem management activities, including technical recommendations on remediation actives and RCA (root cause analysis) • Provide technical project oversight • Conduct solution development sessions and present technical solutions and business cases to a wide variety of audience • Service ongoing requests from a solution design and pricing perspective • Provide change management advisory and risk analysis • Aid in driving stability and innovation within the client's current and future state and create solutions based on client requirements and available product offerings • Proactive advisor for service optimization, enhancement and transformational initiatives • Proactive analysis and recommendations for Platform capacity, service and performance improvement • Participate in customer pricing, invoicing, and billing reviews Requirements:



• Bachelor's degree in engineering or computer sciences • Major Industry accreditations / certifications • 10+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider) • Good understanding of Project management methodologies • Proven experience in managing projects through the entire project lifecycle. This includes managing multi phase/multi-dimensional/multi-resource projects to conclusion while maintaining high client satisfaction • Understanding of (and experience with) public cloud platforms (AWS, GCP, Azure) and hybrid solutions required • Well versed in the hosting technology landscape including compute, storage, backup, network, security, DR, DevOps and IT governance • Positive understanding of the sales process for large and complex opportunities including ITO • Resourceful and confident in Crisis and Expectation management and confident under pressure • Has experience in technical documentation

📌 Enterprise Solution Architect (Pune)
🏢 Ensono
📍 Pune