Work Flexibility: Hybrid

What you will do:
• Lead operational governance and execution activities across the Data organization to ensure consistency, transparency, and accountability.
• Establish and manage operational processes, service management practices, performance measurement frameworks, and operating rhythms.
• Develop and monitor operational KPIs, service metrics, delivery performance indicators, and business outcome measures.
• Drive continuous improvement initiatives focused on operational efficiency, process optimization, automation, and organizational effectiveness.
• Partner with Delivery, Product Management, Analytics, Platform, Governance, and business teams to improve planning, execution, and operational performance.
• Oversee operational reporting, executive dashboards, performance reviews, and leadership-ready operational insights.
• Facilitate issue management, escalation processes, service reviews, and cross-functional coordination to address operational challenges.
• Establish operational readiness and transition processes for new capabilities,



data products, services, and support models.
• Ensure compliance with enterprise governance, risk management, information security, privacy, and operational control requirements.
• Drive standardization of operating procedures, documentation, runbooks, controls, and service delivery practices across the organization.
• Develop and mentor operational leaders and team members while fostering accountability, customer focus, and continuous improvement.
Knowledge and Capabilities:
• Creates an inclusive team environment and demonstrates care and concern for team members across backgrounds and geographies.
• Demonstrates tact and diplomacy in complex situations, resolves conflict constructively, and stays calm under pressure.
• Develops team capability through coaching, feedback, career development, and explicit expectations.
• Demonstrates executive presence and adapts communication style for senior leaders, te

📌 Senior Manager, EDT Data Operations (Gurugram)
🏢 Stryker
📍 Gurugram