OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Job Summary
The Director, IT Operations and Services is responsible for OpenGov's global IT operations, spanning teams in Pune and the US, and owns global End User Services strategy — making sure the platforms, network,
and support our workforce relies on every day are reliable, secure, and consistent across every site. Based in Pune and reporting to the Sr. Director of Enterprise Technology, this role owns the core IT platform stack (Google Workspace, Slack, Atlassian, and Okta), network management, and IT systems administration and engineering; partners with Systems Engineering on joint projects; and runs global IT asset and inventory management as well as office IT infrastructure and buildouts.
The ideal candidate provides the vision and leadership to run IT operations globally while remaining willing to build the strategy and do the work at the same time — setting direction without losing touch with the core stack, network, and tooling. Experience scaling IT operations in a high-growth, Global environment is key. They develop leaders and teams across geographies and time zones, hold every site accountable to measurable
📌 Director, IT Operations (Pune)
🏢 OpenGov
📍 Pune