Job Purpose
• Fault management for Multivendor Multi technology IP network
• Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.
• Responsible for driving the Problem Management, Knowledge Management and KEDB
• Responsible for Vendor Governance of Cisco, Nokia, Juniper, IBM, Huawei, ECI, ZTE, HFCL, Arista, Ericsson, etc
• Ensure timely management escalations for all P1/Special incidents as per process and regular update
Key Result Areas/Accountabilities
• Manage, troubleshoot & restore faults across multi vendor multi technology IP networks
• Able to understand the overlying services Voice, Data and other services and their architecture
• Able to manage CEN, Core, NIBN ISP and CPE IP network
• Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K
Core Competencies, Knowledge, Experience
Professional Qualifications
• Candidate must possess engineering Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Information
Technology or equivalent
• Must have foundation qualification in ITIL V3
• Able to handle multiple outages at same time with coordination with relevant stakeholders
• Strong interpersonal & verbal communications with positive written skills.
• Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused
• Able to take responsibility and motivate team members in difficult or stressful situations
• Should understand industry standard process and framework like ITIL & ISO.
• Should be able to improve and implement the current INM process
• Familiar with ISO 27001 & the process of ISO 20000 audit and compliance
• Always follow HSW rules
Must have technical / professional qualifications
• B.E (Electronics & Telecommunication)
• CCNP/CCIE/JN
📌 Agm - Sme - Ip/Mpls (India)
🏢 VIL
📍 India
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