Key Responsibilities Manage large Telesales / B2C Sales teams and drive business targets. Monitor Productivity, Conversion, Attrition, and Shrinkage . Lead and mentor Team Leaders and Managers . Identify performance gaps and implement improvement plans. Track MIS and key business metrics . Collaborate with Training, Quality, HR, and Operations teams. Ensure adherence to sales processes and quality standards. Mandatory Requirements 10 years of relevant experience in Telesales / B2C Sales. Strong experience in Hardcore Sales and B2C Sales . Proven experience in large team handling . Hands-on experience managing Attrition & Shrinkage . Solid leadership and people-management skills. Graduation is mandatory. Share CV: Contact: Raksha Shukla –