When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
Job Details:
CTS is seeking a hands-on Network Operations Center (NOC) Manager to build and operate a centralized, global 24x7 NOC based in Hyderabad, India. This role reports to the VP of Operations and is accountable for establishing the people, processes, and performance required to support more than 50 global customer programs delivering transit fare collection and payment card processing services.
The NOC Manager will lead a team of approximately 40–60 Tier 1 and Tier 2 NOC analysts operating around the clock, with defined escalation to Tier 3 engineering and regional field services teams. The role requires prior experience building or significantly maturing a 24x7 operations center and enforcing disciplined, repeatable operational practices aligned with ITIL 4, ISO 27001, and PCI DSS v4 operational monitoring expectations.
Responsibilities
This is a build-and-operate leadership role responsible for end-to-end NOC effectiveness, including:
- Build and lead a centralized Hyderabad-based NOC organization (40–60 staff) with Tier 1 and Tier 2 roles and defined escalation to Tier 3 engineering and regional operations.
- Design and manage 24x7 shift coverage, staffing models, onboarding, training, coaching, and performance management.
- Establish and operate 24x7 monitoring and event management for networks, systems, cloud services, appli
📌 NOC Manager (Hyderabad)
🏢 Cubic
📍 Hyderabad
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