Skill required: Order Management - Order Management
Designation: Sales Operations Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Customer Centricity empathetic, solution-oriented approach to every seller and customer interaction
• Process Discipline ability to follow structured workflows, adhere to SLAs, and maintain accurate records
• Analytical Thinking diagnose issues across orders, pricing, and deductions with attention to detail
• Proactive Communication flag risks early, provide timely updates, and collaborate with onshore sellers
• Adaptability work across multiple work types and accounts while absorbing account-specific nuances
• 4-5 years of experience in customer service, order management, inside sales support, or a B2B operations role
• Robust working knowledge of order-to-cash processes, pricing workflows, and ERPCRM systems e.g SAP Salesforce
• Excellent verbal and written communication skills with a customer-first orientation
• Ability to multi-task across work types and manage ticket queues under defined SLAs
• Proficiency in MS Off
What are we looking for? • Primary skill - Order Management - P3
Roles and Responsibilities: • Order & Shipment Management
• Process order entries, modifications, and cancellations in custome