Description
This role is responsible for protecting customers and the company from fraud and credit risks by reviewing suspicious transactions, handling inbound/outbound customer calls, assessing fraud claims, and taking appropriate preventive or corrective actions.
At American Express, your contributions, leadership, and impact are recognized, and every colleague has the prospect to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Responsibilities
This position is responsible for providing excellent service to our valued U.K Based customers whose accounts may have fraudulent activities. As an Account Protection Specialist,



you will be responsible to balance Customer interest with interest of American Express and ensure review of fraud claims from our Cardmembers and service transaction level credit & fraud risk inbound calls from merchants. This role will involve making mostly outbound or a very few inbound calls to our valued customers, to identify potential fraudulent charges and provide extra-ordinary customer service.
Key responsibilities include but are not limited to the following:
- You will interact with premium customers to protect their account from fraud activities, primarily on inbound and outbound calls, whilst proving World Class service
- Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it
- Detect and minimize credit and fraud risk whilst enabling spend at the same time
- Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants
- Point of Sales (POS) approval, charge reversals request from merchant establishments
- Resolve cases within the assigned empowerment l

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🏢 American Express
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