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Job Category
Customer Success
Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.

As a Manager, Human-Centered Change Management, you will serve as a strategic advisor,



partnering with Salesforce customers to optimize platform value realization through the design and implementation of change strategies that prioritize the human aspect of transformative change. Working collaboratively with customers and Salesforce delivery teams, you will drive impactful team dynamics, cultivate awareness, and secure alignment with a unified change vision. Leading essential change management and enablement initiatives, you will establish the groundwork for successful and enduring change adoption, using AI-enabled delivery practices. Additionally, you will provide guidance, coaching, and mentorship to members of the project team.

Responsibilities:

Strategic Change Leadership:
- Partner with customers to develop and execute comprehensive change management strategies aligned with organizational goals and Salesforce platform implementation.
- Analyze the human impact of technological changes and develop adaptive strategies to address organizational challenges.

Proactive Engagement and Team Building:
- Proactively foster high-impact team dynamics, building aw

📌 Human Centered Change Manager (Bengaluru)
🏢 salesforce
📍 Bengaluru