Position title: Quality Systems Management Expert
REQUIRED QUALIFICATIONS, EXPERIENCE & SKILLS
- Technical University Degree (health, pharma, technical, chemical areas are advantage)
- 6 to 10 years industry experience specifically Quality Systems, Complaint Management, Events/Deviations, CAPA Management, Change Controls, eQMS administration or related GxP disciplines.
- Organizational and analytical skills associated with proficiency in quality management and continuous improvement.
- Critical thinking ability and risk management and risk- based knowledge and approach.
- Ability in partnering with a proactive and solution- oriented approach.
- Strong skills to facilitate/optimize contribution of team members as individuals and members of a quality function
- Ability to work effectively in a matrix cross-functional setting.
- Strong capacity for working independently with minimal supervision.
- Ability to make & communicate difficult decisions, associated with strong written and verbal communication skills. (English language in writing and speaking)
- Self-awareness,



willingness to further develop own strengths and explore opportunities for improvement.

Job Purpose:
The Quality Systems Management Expert is responsible for supporting quality system processes within the Quality Shared Services Centre (QSSC), including complaint management support, event tracking, CAPA and change control follow-up, document translation coordination, Quality Forward (QF) administration and compliance tracking activities.

The role provides operational support to affiliates, sites and quality functions by ensuring timely creation, maintenance, tracking and follow-up of quality records, actions and documentation. The role contributes to compliance, data integrity, inspection readiness and continuous improvement across quality management system processes.
MAIN ACCOUNTABILITIES AND DUTIES
- Complaint Management Support
- Receive, review, translate and process product quality complaints

📌 Quality Systems Management Expert (Ankleshwar)
🏢 Zentiva Group
📍 Ankleshwar