The HRIS Support Specialist provides operational support for the organization’s global HR systems, primarily Workday, UKG and Workforce. This temporary role is responsible for Tier 1 ticket handling (Ivanti and Workday “Request” tickets), reporting, audits, Workday security troubleshooting, global support activities, and extensive process documentation. This position requires proven experience supporting multiple countries and a high level of Workday Security knowledge. Solid communication skills, global customer service experience, and a high degree of accuracy are essential.

Essential Job Responsibilities HRIS Support & Ticket Management
• Serve as the first point of contact for: o Ivanti HRIS tickets o Workday “Request” tickets
• Provide Tier 1 support for Workday and Workforce (navigation, data entry, troubleshooting).
• Triage and escalate complex issues based on established HRIS processes.
• Support end-users across multiple regions and time zones within a global HR operating model.

Ticket Analysis & Knowledge Management
• Track weekly ticket volume, types, trends,



and resolutions across all countries supported.
• Analyze ticket patterns to identify recurring issues, training needs, and knowledge gaps.
• Produce insights and recommendations to reduce repeat issues.
• Create high-quality documentation, job aids, and solutions that can be added to an internal knowledge base library.
• Maintain and continuously improve the HRIS knowledge repository for global use.

Workday Security Support
• Perform first-level troubleshooting on Workday security issues (access, roles, security groups).
• Validate access-related requests and route complex issues appropriately.
• Document recurring security issues to support future process improvements. HR Data Quality & Auditing
• Conduct recurring and ad-hoc data audits across multiple countries.
• Identify and document data discrepancies and partner with HR to correct issues.
• Maintain logs and documentation of audit result

📌 HRIS Analyst (Pune)
🏢 CANPACK
📍 Pune