Description
Being part of R&D; Customer support under CNS SSP organization, we are constantly working on emerging technologies and current product releases. The team consists of product experts for such leading 5G products like UDM (unified data management), SDL (shared data layer), CSD and we also cater to other products of SDM/REGISTERs portfolio like NPC/HSS/HLR/One-NDS/EIR/MNP/AAA. We work through NPI (new product introduction) process to deploy/integrate 5G products.

Responsibilities
- Our goal is to support customers via NPI process (recent product introduction) to complete their project commitment with highest quality, while provide dedicated SPOCs for our lead customers to enable faster turn around and resolutions.
- We are responsible forE2E of Customer Project (Deployment, Integration, customer acceptance Test cases development and Execution) and importantly trouble working on emshooting complex issues working along with R&D;)
- We also perform ticket handling/Emergency handling to shield R&D; from Non-product cases




- We are accountable also to enable services team members on the latest product/versions.
- We are challenged to design/create solution to automate troubleshooting/system recovery via AI based tools/desired automated scripts.

Qualifications
You have:
- 5yrs+ experience in Telecom Core technologies, supporting high-traffic, large-scale distributed systems and client–server architectures. Strong understanding of core network elements and solutions, and their business and operational value to telecom operators.
- Proven expertise in Root Cause Analysis (RCA) for complex customer issues, acting as a subject matter expert and collaborating effectively with virtual, cross-functional teams to deliver sustainable solutions.
- Has a good understanding of AI/ML workflows with the scripting expertise (Python/Bash) needed to automate and deploy intelligent solutions.
- Willingness to participate in Nokia Global Emergency Support and 24×7 on-call activities and fle

📌 Applied R&D Engineer (India)
🏢 Nokia Global
📍 India