Description
Be part of a world class technical team supporting the biggest online companies and events.
Would you like to work across diverse geographies, environments, cultures and technologies?
Join our best-in-class global technical support family
Our Technical Support Organization owns the end-to-end resolution of complex technical issues for our global customers. We collaborate for excellence, serving Fortune 500 companies and Government Agencies. As an expert team, we share knowledge and use feedback to improve products and services.
Partner with the best
As a Cloud Support Engineer II, responsibilities include providing critical technical service and support for global online customers. This role involves ensuring the availability, performance, and security of cloud systems while improving processes and metrics. You will contribute to delivering an exceptional support experience through optimization and continuous enhancement of operational practices.
As a Cloud Support Engineer II, you will be responsible for:




- Owning the problem resolution and working independently to address customer concerns & technical issues in a timely manner.
- Driving troubleshooting and complex data analysis of the Akamai platform/services for quick mitigation & prevention of customer issues.
- Collaborating and leading communications(emails/calls) with internal+external stakeholders to effectively manage complex situations
- Supporting your peers by prioritizing pooled customer work, ensuring quality handover of work and knowledge.
- Elevating the knowledge of the org and our customers via technical writing and contributions to articles.
- Improving technical and business expertise through technology specializations, staying updated, and contributing to processes, operations, and innovation.

Do what you love
To be successful in this role you will:
- Possess expertise in computer science, engineering, or related fields with 4+ of experience delivering technical solutions and suppo

📌 Cloud Support Engineer II (India)
🏢 Akamai
📍 India