At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Customer Service
- Understand vehicle issues and service / damage requirements.
- Sharing complaints and approve required repairs / coordination with insurer.
- Explain service processes, repair requirements, and completion timelines.
- Maintain regular communication with customers regarding service / damage progress.

Service Coordination
- Coordination with internal and driver team.
- Create the job list and enter approval details in orders accurately in system.
- Coordinate with workshop to diagnose and repair vehicles as per approval.
- Monitor service status and ensure timely completion of work.
- Escalation to workshop / OEM / Internal team wherever required.
- Arrange parts availability in coordination with the workshop team.

Customer Satisfaction
- Address customer complaints professionally and resolve issues promptly.
- Ensure high Net Promotor (NPS) scores.

Required Qualifications
Education




- Diploma/Bachelor's Degree in Automobile Engineering, Mechanical Engineering, or a related field.
- Automotive certification preferred.

Experience
- 2-5 years of experience as a Service Advisor, or similar role in the automobile industry.
- Experience working in dealerships or authorized service centers preferred.

Required Skills & Competencies
- Strong customer service and communication skills.
- Sound technical knowledge of automobiles and vehicle systems.
- Ability to explain technical issues in straightforward customer-friendly language.
- Good problem-solving and conflict-resolution abilities.
- Proficiency in Systems, CRM software, and MS Office.
- Time management and multitasking capabilities.

Working Conditions
- Work primarily in automobile dealerships, service centers, or workshops.

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, fle

📌 Operations Administrator (Gurugram)
🏢 LPIN LeasePlan India
📍 Gurugram