Company Description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.
Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.
Our expertise spans 21 global offices, seven manufacturing sites and five R&D; centres, with a global network of 3,500 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.
This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

Job Purpose:




We are seeking detail-oriented and proactive Customer Service Support to handle parts claims and service enquiries from external customers and distributors. The ideal candidate will have strong communication skills and a thorough understanding of our products and services. This role involves managing claims, resolving service issues remotely and in office if necessary, and ensuring customer satisfaction. This role will interface with the technical/product support specialists for escalation during claim validation and technical analysis, as required, and making sure that all key information requirements are met prior to any inter-functional hand-offs with order process and shipment/delivery teams. It develops and maintains close relationships within all stakeholders globally to ensure best possible response to the customers.
DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Perform efficient and effective validation to parts claims from external customers and distributors via the WCR process.
- Process parts claims, ens

📌 Service Order Management Sr. Specialist (Bengaluru)
🏢 Smiths Group
📍 Bengaluru