The End User Support Engineer is responsible for providing onsite and remote IT support to manufacturing plant employees, ensuring reliable operation of end-user devices, business applications, network connectivity, printers, and shop floor IT systems. The role focuses on minimizing downtime, supporting production-critical IT infrastructure, and delivering excellent customer service to plant users.

Key Responsibilities
End User Support
- Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, and peripherals.
- Troubleshoot hardware, software, operating system, and application issues.
- Install, configure, and maintain Windows-based workstations and standard software packages.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
- Manage user accounts, passwords, and access permissions through Active Directory and Azure AD.
- Respond to incidents and service requests according to defined SLA targets.

Manufacturing Site Support
- Support production floor computers, shop floor machines, label printers, tablets,



and industrial workstations.
- Assist with IT-related issues impacting manufacturing operations.
- Coordinate with application owners to support Manufacturing Execution Systems (MES), ERP, and shop floor applications.
- Ensure availability of IT devices used in production, logistics, warehouse, and quality control areas.

Infrastructure Support
- Perform basic troubleshooting of LAN, Wi-Fi, and network connectivity issues.
- Support network equipment including switches, access points, and cabling under guidance from infrastructure teams.
- Monitor IT equipment health and escalate complex issues as required.
- Support audio/video conferencing systems and meeting room technologies.

Asset & Lifecycle Management
- Manage IT asset inventory, tracking, and documentation.
- Prepare and deploy current laptops, desktops, and mobile devices.
- Coordinate hardware replacements, upgrades, and warranty repairs.
- Maint

📌 End User Support Specialist (Sanand)
🏢 Arabelle Solutions
📍 Sanand