. Major Responsibilities
- Develop and execute a PAN India service growth strategy for the Commercial Building Services (CBS) and Wastewater (WWW) segments.
- Drive the development, expansion, and capability enhancement of Authorized Service Centers (ASCs) across India to ensure effective service coverage and customer support.
- Achieve and exceed annual spare parts order intake, revenue, and profitability targets through strategic planning, channel development, and increased aftermarket penetration.
- Establish, monitor, and improve key service performance indicators (KPIs) including spare parts order intake, response time, First Time Fix Rate (FTFR), customer satisfaction, complaint resolution, and ASC performance.
- Develop and implement ASC business growth plans, performance scorecards, and service excellence programs to enhance operational effectiveness.
- Mentor, coach, and develop ASC engineers and service teams across India to improve technical competency, service quality, and customer satisfaction.
- Conduct customer awareness seminars, technical workshops,



and maintenance programs to promote lifecycle service offerings, preventive maintenance practices, and spare parts business growth.
- Enhance customer satisfaction and retention through proactive service engagement, technical reviews, structured complaint management, and periodic service audits.
- Conduct customer satisfaction surveys and ensure implementation of corrective and preventive actions to continuously improve service quality.
- Ensure timely resolution of customer complaints through effective coordination with ASCs, Branch Offices, Warranty Teams, Product Support, and Plant functions.
- Prepare and maintain spare parts pricing strategies while ensuring compliance with management guidelines and profitability objectives.
- Drive spare parts profitability through improved parts penetration, optimized inventory management, and effective spare stocking strategies at ASCs and Central Warehouse (CWH)

📌 Manager Technical Sales Support Local (Pimpri-Chinchwad)
🏢 KSB
📍 Pimpri-Chinchwad