Employment Type: 6-Month Contractual
Location: Work from Home, should be ready to move to Bangalore office if converted full-time
Open Positions: 2
Full-Time Opportunity: Yes, based on performance
Probation Period: 3 Months

About Zulu Zulu is a new e-commerce venture being built to make affordable, quality products more accessible to consumers across India, with a focus on emerging markets and Tier 2 & Tier 3 cities.
As we build Zulu from the ground up, we are looking for customer-focused individuals who can help us deliver a smooth experience to our customers.

About the Role We are looking for a Customer Support Executive to join our customer support team. You will be responsible for assisting customers through chat and inbound calls , resolving their queries, and ensuring a positive customer experience.
This role requires good communication skills, patience, attention to detail, and the ability to handle customer queries efficiently.

Key Responsibilities
- Handle customer queries through chat and inbound calls .
- Assist customers with queries related to orders, products,



deliveries, returns, refunds and other issues.
- Understand customer concerns and provide accurate and timely resolutions.
- Escalate unresolved issues to the relevant internal teams.
- Maintain accurate records of customer interactions and issues.
- Use Google Sheets for updating and tracking customer-related information.
- Follow defined processes and ensure customer queries are resolved within the required timelines.
- Identify recurring customer issues and highlight them to the team.
- Maintain a professional and customer-friendly approach while handling conversations.

What We're Looking For
- Prior customer support experience is required .
- Comfortable handling both chat and inbound calls .
- Good verbal and written communication skills.
- Basic to good knowledge of Google Sheets .
- Positive problem-solving and listening skills.
- Patient and comfortable handling different types of custome

📌 Customer Support Executive (Bengaluru)
🏢 Zulu
📍 Bengaluru