Company Description
JaCaCo Pvt Limited is a growing consumer-focused food company based in Vadodara. The company is building distinctive products and brands for modern retail, e-commerce, and institutional channels, with a robust emphasis on quality, customer insight, innovation, and disciplined commercial execution.
Role Description
The Customer Success Manager will own the post-purchase customer experience for orders placed through JaCaCo's Shopify store. The role coordinates order communication from confirmation through delivery, resolves service issues, improves repeat purchase, and turns satisfied customers into reviewers, content contributors, and active members of the BAR Baking Club community. The role combines responsive service with thoughtful retention marketing through Shopify, WATI, WhatsApp, email, and other approved channels.
Qualification:
- Bachelor’s degree in Business, Marketing, Commerce, Communications, or a related field.
- 1-3 years of experience in customer success, e-commerce, customer support, or retention.
- Familiarity with Shopify, WATI,
WhatsApp Business, CRM, helpdesk, or marketing automation tools.
- Strong written and verbal English communication skills.
- Excellent problem-solving, multitasking, ownership, and attention to detail.
- Proficient in Excel/Google Sheets, reporting, and customer data management.
Responsibilities
- Monitor Shopify orders daily and coordinate the customer journey from order confirmation through fulfilment, shipment, delivery, and post-delivery follow-up.
- Send timely, accurate order, dispatch, tracking, delay, delivery, and issue-resolution updates through Shopify, WATI, WhatsApp, email, or other approved channels.
- Coordinate with warehousing, dispatch, logistics partners, Finance, Sales, and Production to resolve failed payments, address errors, stock issues, delivery exceptions, returns, replacements, refunds, and damaged orders.
- Maintain clear ownership of every open customer case, record action
📌 Customer Success Manager (India)
🏢 JaCaCo
📍 India