Job Description
Core requirement:
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n* Robust Dynamics 365 CE and Dataverse experience.
n* Deep Power Platform knowledge: Power Apps, Power Automate, Power BI, Power Pages.
n* Hands-on C#, .NET and JavaScript development.
n* Experience with Azure Functions, Logic Apps and Service Bus.
n* Strong production troubleshooting, debugging, RCA and incident management.
n* Experience in managed services/application support.
n* Ability to independently own customer issues from triage → resolution → closure.
n* Strong customer communication and stakeholder management.
n* Ability to handle escalations and complex technical issues.
n* Experience identifying recurring issues and implementing preventive improvements.
n* Ability to mentor junior team members.
n* Exposure to AI-assisted troubleshooting/support tools is expected.
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n*Overall profile: This is more of a Senior D365 CE technical support / application support role rather than a pure D365 developer or implementation role.

📌 CRM Technical (Hyderabad)
🏢 Gokool Digital
📍 Hyderabad