Job Description
Overview:
nTekWissen is a global workforce management provider throughout India and many other countries in the world. The below job prospect is one of our clients which has been a one-stop solution for professional digital services.
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nPosition: L3 - Support Consultant + Op Manager
nLocation: Noida
nJob Type: Full Time
nWork Type: Onsite
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nJob Description:
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- Handle end-to-end IAM-managed support (as per SLA), e.g., Incident Management, problem management, change management, and knowledge management.n
- Responsible for managing the team comprising L1, L2, and other L3 team members.n
- Coordinate and collaborate with customer Teams.n
- Drive complex SailPoint issues and resolve them to closure.n
- Drive RCA and handle the complete problem management process.n
- Act as the primary point of contact for all onsite IAM-related issues, queries and deployments.n
- Proactively facilitate face-to-face meetings with customers to understand their needs and provide timely solutions.n
- Do custom development,



and product performance optimisation e.g. Application onboarding, workflow changes and SSO integration.n
- Responsible for Change management, raising CRs in Service Now/JIRA etc.n
- Understand IAM solution design and configuration. Transition services post-deployment and operationalizing IAM solutions.n
- Should be able to extend configuration for Role-Based Access Control (RBAC) and Segregation of Duties (SoDs).n
- Initiate, configure, execute, and support SailPoint Access reviews and should be able to drive the access review campaign.n
- Generate regular reports on IAM system performance, issues, and resolutions for customer review. Should be able to generate incident reports to be shared with customers.n
- Execute minor and major system upgrades and patches related to the product.n
- Own the environment and handle regular maintenance activities (DR drills, log rotation, health checks).n
- Should be able to develop adva

📌 Support Consultant + Op Manager (Noida)
🏢 Tekwissen India
📍 Noida