Job Description
Director – Operations | Big Vehicle
nLocation: Gurgaon | Work from Office
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nAbout the Role
nWe are looking for an experienced Director – Operations to lead and scale the Big Vehicle Business at Pidge.This role will own the end-to-end operational performance of the Big Vehicle segment, driving network expansion, fleet productivity, customer fulfillment, revenue growth, cost optimization, and service excellence.
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nThe ideal candidate should have robust experience in commercial vehicle / transportation / fleet / logistics operations, with a proven ability to build scalable processes, manage large operational teams, and deliver measurable business outcomes.
nKey Responsibilities
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- Own the end-to-end operations of the Big Vehicle business, including fleet, fulfillment, and service delivery.n
- Drive capacity planning, vehicle utilization, fleet productivity, and turnaround time across the network.n
- Build and scale a strong fleet partner / transporter ecosystem to ensure reliable vehicle availability.n




- Lead operational performance across customer fulfillment, allocation, dispatch, trip execution, and delivery.n
- Develop strategies to improve revenue, contribution margins, utilization, and operational efficiency.n
- Establish and monitor key operational metrics such as vehicle utilization, fulfillment rate, TAT, cancellations, turnaround time, cost per trip, and customer SLA adherence.n
- Partner closely with Sales, Revenue, Product, Technology, Finance, and Customer Success teams to align operations with business objectives.n

nWhat We’re Looking For
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- 12+ years of experience in transportation, logistics, fleet management, commercial vehicles, mobility, or related businesses.n
- Strong experience managing large-scale vehicle/fleet operations, preferably in the Big Vehicle / B2B transportation segment.n
- Strong understanding of fleet economics, vehicle utilization, pricing, capacity planning, and network operations

📌 Director - Operations Big Vehicle (Gurugram)
🏢 Pidge
📍 Gurugram