Job Description
Job Position - National Logistics & Customer Service Manager
nFunction - Supply Chain
nReport to - Head – Planning & Logistics
nSupervise - Primary Logistics Manager, Warehouse Operations Manager, Customer service manager
nLocation - Head Office – Gurgaon
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nPurpose
nTo lead the end-to-end logistics and customer service operations, driving service excellence for Traditional Trade, Modern Trade, E commerce and Quick Commerce platforms. The role focuses on high-velocity fulfillment, cost-to-serve optimization, and inventory accuracy across a national multi-DC network
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nLogistics Operations
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- Lead End to End Logistics Operations including Freight-In, Freight-Out & Warehousing operationsn
- Logistics Cost as % of sales revenuen

nLogistics Cost budget
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- Planning & controln
- Annual Logistics Budget & Deviation Reportn

nNetwork optimization and evolution
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- Annual review of logistics network for optimizationn
- 3-Year & 5-year logistics network planning in line with business realties & growthn

nVendor Management
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- Contract renewals / new vendor onboarding before contract expiry of current vendorsn
- Negotiate and manage contracts with national transporters and 3PL partners to ensure seamless operations including scalability during peak seasonsn

nProcess standardization & compliance
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- Regulatory compliance and QMS adherence at DCsn
- Ensure up-to-date regulatory compliant infrastructure and proper inventory upkeep at DCs, implement QMSn

nInventory accuracy at depots
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- Inventory accuracy, No SLOB creation due to dispatch non-compliance of FIFOn
- Improve processes to ensure adherence to FIFO in line with shelf-life requirements of different channels/accounts, Strengthen put-away and pick operations at depotn

nData-Driven Decision Making
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- Development of real-time KPI dashboard(s)n
- Use SAP/ERP/WMS tools to monitor real-time dashboards for inventory aging, freight costs,

📌 National Logistics (Haryana)
🏢 Brillon Consumer Products (Formerly known as SC Johnson
📍 Haryana