Job Description
Employment Type: Full-Time
nExperience: 3-5 Years
nLocation: Gurugram/Noida/Hyderabad
nWork Mode: Hybrid
nShift Timings: 2:30 to 10:30 IST
nRole Summary: We are seeking a proactive and technically skilled Salesforce Administrator to support and enhance our Salesforce platform while serving as a key liaison between business users and technical teams. The ideal candidate will manage user support, troubleshoot issues, coordinate resolutions through ServiceNow, and assist with Salesforce release and deployment activities.
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nKey Responsibilities
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- Administer and maintain Salesforce environments, including user management, security, profiles, permission sets, reports, dashboards, flows, and customizations.n
- Provide day-to-day support to business users by analyzing, troubleshooting, and resolving Salesforce-related issues.n
- Manage and track incidents, service requests, and enhancements through ServiceNow ticketing.n
- Collaborate with business stakeholders to gather requirements, identify root causes, and implement effective solutions.n




- Support Salesforce release management activities, including deployments and post-deployment validation.n
- Work with development teams on code promotion, branch management, and merge activities using Bitbucket.n
- Assist in maintaining CI/CD processes using Salesforce DX (SFDX) and Jenkins.n
- Perform system testing, regression testing, and coordinate UAT activities.n
- Monitor system health, data quality, and platform adoption.n
- Maintain system documentation, knowledge articles, and support procedures.n

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nRequired Skills & Experience
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- 3-5 years of Salesforce Administration experience.n
- Strong knowledge of Salesforce Sales Cloud and Service Cloud administration.n
- Experience managing end-user support and incident resolution in an enterprise environment.n
- Hands-on experience with ServiceNow ticket management.n
- Positive understanding of Salesforce security model, automati

📌 Salesforce Administrator (Haryana)
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