Job Description
We're Hiring | Senior Manager – Customer Support | Mumbai (Onsite)
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nZingHR is looking for an experienced Customer Support qualified to take end-to-end ownership of our Customer Support function for enterprise HRMS customers.
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nWhat we're looking for:
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n11–16 years of experience in Customer Support / Product Support / Client Services
nStrong HRMS / HCM / Payroll / SaaS experience
nExperience managing support teams and enterprise customer escalations
nStrong exposure to SLA, CSAT, TAT, MTTR & FCR
nExperience working closely with Product & Engineering teams
nStrong people management and process improvement skills
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n Location: Mumbai
n Experience: 11–16 Years
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nIf you're someone who can own, structure and scale a Customer Support function, we'd love to hear from you.
📌 Senior Manager Customer Support (Mumbai)
🏢 ZingHR
📍 Mumbai