Job Description
Position : Assistance Coordinator (CSAT)
nLocation : Mumbai
nExperience: 0.6-2 years
nResponsibilities & Desired Candidate Profile:
n• Deliver outstanding customer service and ensure a seamless customer experience.
n• Handle customer inquiries, concerns, and requests in a qualified and timely manner.
n• Collaborate with cross-functional teams to resolve customer issues and implement effective
nsolutions.
n• Proactively engage with customers to gather feedback and identify areas for service
nimprovement.
n• Monitor customer satisfaction levels and maintain accurate records of customer interactions.
n• Generate and share regular reports on customer satisfaction metrics and key performance
nindicators (KPIs).
n• Identify opportunities for process improvements to enhance customer satisfaction and retention.
n• Build and maintain strong customer relationships through consistent and effective
ncommunication.
nDesired Candidate Profile:
n• Minimum 1 year of experience in a customer-facing role such as Customer Service, Customer
nSupport, or Customer Experience.
n• Freshers with excellent communication skills are encouraged to apply.
n• Strong verbal and written communication skills.
n• Excellent interpersonal and relationship-management abilities.
n• Strong problem-solving skills with attention to detail.
n• Ability to work independently and collaboratively within a team environment.
n• Customer-centric mindset with a positive and professional attitude.
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