Job Description
Key Responsibilities
n● Directly manage and supervise MSP team members supporting EMEA client programs.
n● Provide day-to-day leadership, operational direction, prioritization, and guidance to the team.
n● Coach, mentor, and develop team members through regular feedback, one-on-one discussions, performance reviews, and structured development plans.
n● Build a culture of accountability, ownership, collaboration, continuous improvement, and high performance.
n● Monitor team workload, capacity, utilization, productivity, and resource allocation to ensure effective operational coverage.
n● Manage team performance against defined KPIs, SLAs, quality standards, and client expectations.
n● Review operational metrics and dashboards to identify performance trends, risks, process gaps, and opportunities for improvement.
n● Act as a key escalation point for complex operational, process, and client-related issues and ensure timely resolution.
n● Partner with clients, internal stakeholders,



and leadership to understand business priorities and deliver effective MSP solutions.
n● Participate in client governance meetings, operational reviews, business reviews, and performance discussions as required.
n● Build robust relationships with key stakeholders and maintain a high level of client satisfaction.
n● Ensure consistent and accurate execution of MSP processes across the EMEA client portfolio.
n

nExperience
n● 6+ years of overall experience in MSP, contingent workforce management, staffing operations, recruitment operations, or related workforce solutions.
n● 2+ years of experience in a Team Lead / Assistant Manager, Operations Lead, or people management role.
n● Proven experience directly managing, coaching, mentoring, and developing team members.
n● Strong experience managing operational delivery for EMEA clients or stakeholders.
n● Hands-on experience managing KPIs, SLAs, productivity, utilization, quality, and service delivery metrics.
n● E

📌 Associate Manager MSP (Hyderabad)
🏢 Randstad Enterprise
📍 Hyderabad