Job Description
Mandatory Skills & Competencies
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- Knowledge of UK DB pensions claim processing. n
- Operations & SLA Discipline: Ability to meet SLAs/KPIs and deliver accurate outcomes.n
- Process & SOP Management: Competence in drafting, updating, and maintaining SOPs with change control.n
- Communication Skills: Solid written and verbal communication for internal and client interactions.n
- Analytical Skills: Proficiency in MS Excel and data analysis.n
- Compliance Awareness: Understanding of governance, internal controls, and customer outcome principles.n
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nQualifications & Experience
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- Graduate in any discipline (Finance/Commerce preferred).n
- 2–4 years of experience in claim processing or back-office operations (pensions preferred).n