WE’RE HIRING | SENIOR ASSOCIATE – INTERNATIONAL INSURANCE VOICE PROCESS (US) A leading global business process and customer experience organization is hiring experienced professionals for its International Insurance Voice Process in Kochi. Position: Senior Associate – International Insurance Voice Process (L1) Location: Kakkanad, Kochi Work Mode: Work from Office Market: US / International Insurance Shift: US Rotational Night Shifts Salary: ₹3 LPA – ₹5.5 LPA Education: Graduation Mandatory Joining: Immediate / Short-Notice Joiners Preferred Key Responsibilities Handle international insurance voice interactions and benefits-related support activities. Review claim documents and supporting information to determine appropriate next steps. Coordinate with healthcare providers, customers, and other stakeholders. Manage follow-ups and resolve pending requests within defined timelines. Identify and resolve processing exceptions and operational issues. Escalate complex cases when required. Maintain accurate and compliant documentation for every interaction. Meet defined quality,



productivity, accuracy, and SLA targets. Support multiple insurance products, workflows, and processes. Assist team members through knowledge sharing and process guidance. Contribute to process improvement and enhanced customer experience. Mandatory Eligibility Graduation in any discipline. Relevant experience in US / International Insurance Voice Process is mandatory . Voice-process experience specifically within the Insurance domain is required. Excellent English communication skills (B2 level or above). Comfortable working in US rotational night shifts. Willing to work from office in Kakkanad, Kochi. Immediate / short-notice joiners are preferred. Candidates without relevant International Insurance Voice Process experience may not be considered. Preferred Experience Experience in any of the following areas will be an advantage: Insurance Claims Processing Perks Administration Healthcare Insura

📌 Senior Associate (Kerala)
🏢 Trinity SkillWorks Private
📍 Kerala