Front Office Manager — Job Description Position : Front Office Manager Reports to : General Manager Department : Front Office / Guest Services Location : Lemon Tree Hotel, Ranchi Role Summary The Front Office Manager owns the complete front office function — from guest-facing service delivery to the reporting, forecasting, and communication work that keeps leadership informed. This role requires someone equally comfortable leading a floor team through a busy check-in rush and sitting down to build an occupancy forecast or respond to a guest review with equal care. Key Responsibilities Operations & Team Management Oversee daily front office operations — check-in, check-out, reservations, and guest requests Supervise, train, and schedule GSAs and front office staff; conduct regular walkarounds to monitor real-time service quality Coordinate with Housekeeping, F&B;, and Sales for room readiness, guest service delivery,



and group/banquet-linked bookings Handle escalated guest complaints and service recovery directly Conduct performance reviews and coordinate with HR on conduct or disciplinary matters Documentation & Records Maintain accurate SOPs for front desk operations, cash handling, and billing Ensure shift handover logs, incident reports, and guest complaint records are properly filed Maintain VIP/repeat guest history and lost & found records Support security, FSSAI, and other regulatory walkthroughs relevant to front office areas Email & Written Communication Manage correspondence with corporate accounts, travel agents, and group contacts on rates, availability, and confirmations Communicate clearly with other departments on room status, guest requests, and operational issues Escalate service failures in writing for management visibility and follow-up Review Replies & Online Reputation Monitor and respond to guest reviews across platforms (Google, TripAdvisor, Hotels.com, EasyDiner, etc.), including service recovery responses to negative feedback Coordinate with G

📌 Front Office Manager (Jharkhand)
🏢 Lemon Tree Hotel Ranchi
📍 Jharkhand